Sales Development Operations
We build and run the operation behind consistent lead generation: targeting, lead sourcing, multichannel outreach, qualification and meeting booking — with a clear handover to your account executives.
See full scopeManaged operations for DACH & the Nordics
Sales development and customer support — built and run for you.
We design, launch and manage sales development and first-line customer support for companies across DACH and the Nordics. Every engagement is senior-led, delivered in English or German, and built around the right mix of talent, tools and process.
Cape Town delivery hub · English & German · Senior-led
Operating system
Design
Goals, workflows, roles
Build
Playbooks, systems, training
Launch
Controlled start
Run & Improve
Delivery, QA, reporting
Sales Development Operations
Customer Support Operations
Shared enablement
TalentTools / AILeadership / QA
AI supports the work. People stay accountable.
Part of
What we take on
Strategy where needed. Execution every day.
ScalePoint Ops takes responsibility from initial design through day-to-day delivery. We sharpen the strategy, set up the tools and workflows, select and train the team, and manage quality and performance.
Services
Two focused services.
Customer Support Operations
We design and run first-line customer support across phone, email and chat — including knowledge, workflows, triage, escalation and quality management.
See full scopeDelivery model
From operating design to daily delivery.
- 01
Design the setup
Goals, workflows, roles, tools and handovers.
- 02
Build and launch
Playbooks, systems, knowledge, talent and training.
- 03
Run and improve
Daily execution, senior leadership, QA, reporting and continuous improvement.
Our primary model is managed delivery: you outsource the defined work to ScalePoint Ops, and we manage it end to end. Dedicated teams, fractional capacity and Build, Train & Handover can be designed where appropriate.
Engagements are typically designed for a minimum operating period of six months.
Delivery hub
Delivery from Cape Town for DACH and the Nordics.
Cape Town is our primary delivery hub, complemented by talent in DACH and the Nordics. It combines close alignment with European working hours, access to English- and German-speaking professionals and an efficient cost base.
ScalePoint Ops designs, leads and remains accountable for every engagement. Delivery is built through a selected network of specialised partners and talent based on the required roles, languages and scale.
AI and trust
AI-enabled. Human-led.
AI supports research, preparation, documentation, knowledge retrieval and quality review. People remain responsible for conversations, decisions and escalations.
Before launch, each engagement defines approved tools, individual access rights, data handling, escalation paths and human review. Senior leads train the team, monitor quality and improve the operation over time.
Leadership
Senior leadership from day one.
ScalePoint Ops is led by Markus Fröhlich, who is involved in the scoping, strategy and initial setup of every engagement. Day-to-day delivery is led by a senior expert selected for the scope, market and delivery model.
Part of ScalePoint Ventures.
ScalePoint Ops is a specialist operations brand of ScalePoint Ventures Oy. ScalePoint Ventures Oy is the contracting entity for every engagement.
Our sales talent and training approach is strengthened by SDR Bootcamp — a programme for identifying, assessing and developing people for modern sales roles.
Next step
What would you like us to take over?
Tell us where your operation stands and what you want to build or hand over. We review every enquiry personally and reply by email.